current position:service commitment
1, i will provide good long-term after-sales service in accordance with the characteristics of each project, to provide detailed and specific terms and guarantee service commitment in the contract.
2, the company responsible for equipment to purchase artificially site transportation and installation, the cost included in the total contract price.
3, diesel generators contract contains a diesel engine, generator, control cabinet, cooling water tank and bottom of the plate integrated design, manufacturing in line with national standards; the new unit must be unused standard products.
the requirements 4, manufacturing standards and technical specifications of the unit and other equipment meet or exceed our respective relevant standards, regulatory requirements
5. should our contract with you, is responsible for equipment procurement site installation manually start, operate, debug and test, after the purchaser acceptance delivery, responsible for the operation of training personnel to operate on generators, and borne by the this and all expenses incurred.
6, our long-term preferential supply to provide excellent technical support and spare parts, and have been described in the tender documents, product quality assurance, to provide manufacturers and service undertaking a detailed training plan, and stamped with the official seal of our company.
7, quality assurance of this contract are as follows: diesel generator machine warranty period since the product acceptance into use by the date of work for two years or 1000 hours (whichever occurs first). after the warranty expires division i only charge the maintenance cost of spare parts and a lifetime to prices consumable parts and spare parts supply to your company. in the quality warranty system during operation if a failure occurs, our response to a failure to respond immediately to aging, to provide maintenance services for free, operational problems our technical staff will arrive at the scene within 30 minutes, if not repair within 12 hours, i division immediately provide free replacement parts, replacement parts warranty period from the date of replacement of the extended accordingly; if the inspectors can not point maintenance troubleshooting, we will notice in writing in accordance with the owners, contact the manufacturer responsible for the professional and technical personnel to site troubleshooting problems, expenses incurred shall be borne by us; special circumstances can not be restored within 24 hours, the warranty period our company will be replaced with new equipment or providing alternative facilities; provide alternative equipment repair and maintenance should be in the period or to measure the normal operation of the equipment can be.
8, in the warranty period, the company in addition to ensure normal operation of equipment and well, it will also combine the operation of equipment, free training for personnel unit, to ensure the normal operation of the equipment; the training should include: a. equipment works and performance;. b equipment operation, test;. c systems maintenance and other matters must understand and pay attention to, the cost is already included in the tender offer.
9. our commitment to lifelong maintenance of the system; after the warranty period maintenance and repair service plan or service fee, as well as price lists and spare parts and accessories will be fully reflected in the training schedule.
10, the company is approved by the manufacturer and authorized the permanent maintenance mechanism, thus regular equipment inspection, and has provided detailed and maintenance organizations related qualification and have two or more trained service engineers, a detailed description its maintenance organizations and parts supply center where specific locations, contacts, responsible person, telephone, fax and the like. the company has subsidiaries in xiamen (xiamen di saier electrical equipment installation engineering co., ltd.), a superior after-sales service team to ensure superior service requirements of tender documents;
11. our service agencies in the city of xiamen and parts supply center location: 6th floor, no. 88 tsann kuen industrial park, north building xinglong road, huli district, xiamen city, 612; tel: 0592-5685483; fax: 0592-3778097.
12, i will provide long-term preferential supply of excellent technical support equipment and spare parts, and explain in the tender documents
13, genset training and maintenance services
(a) equipment training:
the company sold for each diesel generator sets and ancillary works, in the unit after installation, are free to the user's actions electrician following technical training:
1. commissioning technical specifications of diesel generating sets;
2. cause electrical failure of diesel generator sets and exclusion;
3. cause of mechanical failure of diesel generator sets and exclusion;
4. routine maintenance procedures diesel generating sets;
5. operating procedures using diesel generating sets;
(b) training of staff and the timing
1. send 1-2 service engineers to the site to use the unit, daily maintenance maintenance training;
2. send your side 2-3 generating units, maintenance personnel training
3. training and guidance generators, installation and commissioning work at the same time;
4. training into between 5-10 days, the longest until the end of generators debugging.
our commitment: offer products xiamen electrical department recognized brand products and meet requirements of the drawings, to ensure acceptance by.
our commitment: to provide timely and appropriate civil work together after winning, with the civil construction schedule, installation and construction in a timely manner with the work embedded parts to ensure quality installation works. and bear other charges can not be embedded in a timely manner and the installation caused.
our commitment: we conduct equipment commissioning according to the project requirements, test, by the purchaser and power-related departments for acceptance until acceptance and power. and through the fire, environmental acceptance.
installation and commissioning commitments:
division i is responsible for the arrival of the designated site inspection equipment purchaser.
we will arrive at the site before the week of the goods to the purchaser provide installation work schedules and planned measures such as the installation, commissioning and trial operation.
during the week after the goods arrive at the site, the company will appoint professional engineering and technical personnel, equipment inventory out of the box in case the purchaser's technical officers at the scene, organizing the whole installation, commissioning and operation.
technical training: we will combine installation, commissioning and operation of process equipment, there are plans to send the management of the purchaser, maintenance personnel basic knowledge of the equipment, use, maintenance, technical and other on-site technical training, and bear the costs thus occurred.
project guarantee: we guarantee the complete installation and commissioning work within the time specified in the contract.
quality assurance: we guarantee that the goods are: new diesel generator from the product shelf life is put into use by the acceptance date of two years or 1000 operating hours (whichever occurs first).
technical standards: our technical conditions to ensure the unit is provided in line with gb2820 'power frequency diesel generating sets common technical regulations.' in strict accordance with the iso9000 quality system design, production, sales and service, in line with the relevant national and international standards:
bs4999, bs5000, bs5514, bs5625, gb755
iec60034, iec34-1
vde0530, iso3046,
nema mg-1.22
iso14001
the company has achieved iso9001 quality management system certification and iso14001 environmental management system certification (building an innovative nation outstanding enterprises) and set up a special project management team on this project, in order to fully ensure the overall quality of the entire project.
design and production phases
design unit in strict accordance with international and national standards and iec standards, each component have to undergo a rigorous screening, each unit must be whole assembly ancillary units in a huge investment in production test platform, through the balancing test, load test and the comprehensive mechanical and electrical properties tested before the factory days, and the whole process was entirely in the strict quality control management system.
technical staff
participation in the project's technical staff have received professional training and obtained qualification certificates and all relevant personnel have relevant professional installation, ensure that the entire project but also have professional and technical standards.
equipment features guarantee
device functions listed in the proposal will be individually tested standards at the final product commissioning and acceptance, to ensure that equipment can be used normally.
to: fuding funing bidding ltd.
in accordance with your fuding city sports center diesel generator works tender (tender no: fdfnzg2013006) the invitation, i make the following service commitment to the project:
14, i will provide good long-term after-sales service in accordance with the characteristics of the project, to provide detailed and specific service commitment in the following terms and ensure the tender documents.
15, the company responsible for equipment to purchase artificially site transportation and installation, the cost included in the bid price.
16 division i will if it is successful, responsible for equipment procurement manually start site installation, operation, commissioning and testing by the purchaser after the delivery acceptance, responsible for the operation of training personnel to operate on generators, and thus bear all costs incurred.
17. our long-term to provide excellent technical support and for the supply of spare parts, and have been described in the tender documents, product quality assurance, to provide manufacturers and service undertaking a detailed training plan, and stamped with the official seal of our company.
18. the warranty period for this installment tender: the diesel generator set machine warranty period after installation acceptance proof ii years (or 1,500 hours) from a single machine. after the warranty expires division i only charge the maintenance cost of spare parts and a lifetime to prices consumable parts and spare parts supply to your company. in the division i fault response timeliness within quality warranty system if a failure occurs during operation to respond immediately to provide maintenance services free of charge, operational problems our technical staff will deal with in 30 minutes to reach the scene within four hours if 24 hours can not fix repair, division i offer now for free replacement parts, replacement parts warranty period will be extended accordingly from the date of replacement of; if inspectors can not point maintenance troubleshooting, we will notice in writing in accordance with the owners, is responsible for contacting the manufacturer to send professional technical personnel to the scene to troubleshoot problems, expenses incurred shall be borne by the company.
19, in the warranty period, the company in addition to ensure the normal operation and in good condition, it will also combine the operation of equipment, free training for personnel using the unit to ensure the normal operation of the equipment; the training should include: a. equipment works and performance;. b equipment operation, test;. c systems maintenance and other matters must understand and pay attention to, the cost is already included in the tender offer.
20. our commitment to lifelong maintenance of the system; after the warranty period maintenance and repair service plan or service fee, as well as price lists and spare parts and accessories will be fully reflected in the training schedule.
21, my company approved by the manufacturer and authorized permanent maintenance mechanism, thus regular equipment inspection, and has provided detailed and maintenance organizations related qualification and have two or more trained service engineers, a detailed description its maintenance organizations and parts supply center where specific locations, contacts, responsible person, telephone, fax and the like. the company has subsidiaries in xiamen (xiamen di saier), a superior after-sales service team to ensure superior service requirements of tender documents;
22. our service agencies in the city of xiamen and parts supply center location: room 201, building haitian haitian road huli district no. 161; tel: 0592-5685483; fax: 0592-3778097.
23, i will provide an excellent long-term technical support for the supply of equipment and spare parts, and describes the quality assurance of products and provide after-sales service undertaking detailed in the tender documents.
the following is our detailed service undertaking for doing this project
a), installation and commissioning, after-sales service:
(1) installation, commissioning time:
party is determined by the installation, commissioning date;
(2) installation staff:
our scheduled service to send 2-5 engineers to the site to debug unit.
party faction 2-3 generating units for routine maintenance, upkeep and maintenance staff with on-site supervision of installation work.
(3) after-sales maintenance services:
1. the company sold for each diesel generator sets, offers a 'diesel generator operation, maintenance record', the table includes diesel routine maintenance procedures, routine maintenance procedures generator maintenance execution record table, generators output current / load power factor correspondence table, duty regulations of diesel generator running, diesel generator sets and other daily log table.
2. the company for the sale of diesel generator sets, in normal operation and using the normal oil, in the case of spare parts are provided (ii years or 1,500 hours) of free warranty service. my company 24 hours to provide free onsite service (4008-600-456)
3. replacement parts replacement warranty from the date of repair within four hours, if not repair within four hours, we will give provide free replacement parts,; within 30 minutes after receiving the notice to the site: the emergency unit troubleshooting: our commitment extended accordingly.
4. regulations and recommendations provide the engine room of the management system implementation;
5. for the supply of generator sets daily consumables (air filter, fuel filter, lubricating oil filter, water filter, oil, etc.).
6. unit warranty period, free inspection, replacement parts, emergency services; warranty expires, 300 yuan / month maintenance fee, should be provided preferential wearing parts and spare parts.
b), the genset training and maintenance services
(a) equipment training:
the company sold for each diesel generator sets and ancillary works, in the unit after installation, are free to the user's actions electrician following technical training:
1. commissioning technical specifications of diesel generating sets;
2. cause electrical failure of diesel generator sets and exclusion;
3. cause of mechanical failure of diesel generator sets and exclusion;
4. routine maintenance procedures diesel generating sets;
5. operating procedures using diesel generating sets;
(b) training of staff and the timing
1. send 1-2 service engineers to the site to use the unit, daily maintenance maintenance training;
2. send your side 2-3 generating units, maintenance personnel training
3. training and guidance generators, installation and commissioning work at the same time;
4. training into between 5-10 days, the longest until the end of generators debugging.
(a) service commitment
to: xiamen municipal engineering company
according to your side as 'south railway station square parking and service facilities engineering' dynamo procurement tender bid invitation, i make the following after-sales service program for the project:
1, i will provide good long-term after-sales service in accordance with the characteristics of the project, to provide detailed and specific service commitment in the following terms and ensure the tender documents.
2 relevant requirements, manufacturing standards and technical specifications of the unit and other equipment meet or exceed our respective relevant standards, regulatory requirements
3, division i can provide excellent long-term preferential supply technical support and spare parts, and have been described in the tender documents, product quality assurance, to provide manufacturers and service undertaking a detailed training plan, and stamped with the official seal of our company.
4, the warranty period for this installment tender: the diesel generator set machine warranty period of plant operation for a year or 500 hours (whichever occurs first). after the warranty expires division i only charge the maintenance cost of spare parts and a lifetime to prices consumable parts and spare parts supply to your company. diesel generator received telephone repair warranty period, our company can respond immediately and rushed to the scene within three hours.
5, in the warranty period, the company in addition to ensure normal operation of equipment and well, it will also combine the operation of equipment, free training for personnel unit, to ensure the normal operation of the equipment; the training should include: a. equipment works and performance;. b equipment operation, test;. c systems maintenance and other matters must understand and pay attention to, the cost is already included in the tender offer.
6. our commitment to lifelong maintenance system; unit warranty period, free inspection, replacement parts, emergency services; the warranty expires, a1-1 lot 1350 yuan / month maintenance fee, a1-2 lot 660 yuan / monthly maintenance fees, our promotions are available upon wearing parts and spare parts.
7, my company is approved by the manufacturer and authorized the permanent maintenance mechanism, thus regular equipment inspection, and has provided detailed and maintenance organizations related qualification and have two or more trained service engineers, a detailed description its maintenance organizations and parts supply center where specific locations, contacts, responsible person, telephone, fax and the like. the company has subsidiaries in xiamen (xiamen di saier electrical equipment installation engineering co., ltd.), a superior after-sales service team to ensure superior service requirements tender documents.
8. our service agencies in the city of xiamen and parts supply center location: 6th floor, no. 88 tsann kuen industrial park, north building, xinglong road, huli district, xiamen city, 612; tel: 0592-5685483; fax: 0592-3778097.
9, i will provide an excellent long-term technical support for the supply of equipment and spare parts, and explain in the tender documents.
10, training and maintenance of generators equipment services:
(a) equipment training:
the company sold for each diesel generator sets and ancillary works, in the unit after installation, are free to the user's actions electrician following technical training:
1. commissioning technical specifications of diesel generating sets;
2. cause electrical failure of diesel generator sets and exclusion;
3. cause of mechanical failure of diesel generator sets and exclusion;
4. routine maintenance procedures diesel generating sets;
5. operating procedures using diesel generating sets;
(b) training of staff and the timing
1. send 1-2 service engineers to the site to use the unit, daily maintenance maintenance training;
2. send your side 2-3 generating units, maintenance personnel training;
3. training and guidance generators, installation and commissioning work at the same time;
4. training into between 5-10 days, the longest until the end of generators debugging.
